FAQ — frequently asked questions

An eSIM is a digital SIM profile in your phone — no plastic card. You buy a plan, get a QR code, install it in settings, and use local data at your destination.

After payment, the QR and activation details appear in your dashboard and email. iPhone: Settings → Cellular → Add eSIM. Android (Pixel / Samsung): Settings → Network & internet → SIMs → Add eSIM. Install on Wi‑Fi before you travel.

You can install the profile early and enable the data line on arrival (or just before landing). Turn off roaming on your physical SIM to avoid surprise carrier charges.

Most recent iPhones (XS and newer), Google Pixels, and many Samsung / other models. Check the maker’s docs or look for “Add eSIM” in settings. Dual physical-SIM-only phones won’t work.

Yes — on typical NaluSim plans hotspot is allowed. Data used by tethered devices counts against the same plan.

Polish UI = pay in PLN (card, Apple Pay, Google Pay, BLIK when available). English UI = USD (card / wallets — no BLIK). Catalog prices are USD and converted with an FX safety buffer.

When someone registers with your code and buys an eSIM, you earn a percent of the order value in your wallet (anonymous — no personal details). Spend the balance on your next purchase.

eSIM is a digital product — see the refund policy. If a QR fails or there’s no coverage for the plan, contact us via Contact / dashboard and we’ll check the order.